CUSTOMER SERVICE
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Return policy and conditions for refunds and exchanges
Our return policy allows customers to make returns within 60 days from the day they receive their order. Please note that certain products are not eligible for returns. Additionally, returns are only accepted for orders with a delivery destination within the USA and PR. For more details regarding our return policy, we kindly invite you to carefully read the following points.
Hey there!
If you need to return an item, don't worry, we've got you covered. Here are some easy steps to follow:
STEP 1: Find your order number. You can check your email for this info.
STEP 2: To exchange your items or get a refund, simply click HERE to open a new return request. Our portal will guide you through every step and provide you with all the necessary instructions to return your products.
Please note that our international customers are not eligible for the returning process.
We hope this helps, and please let us know if you have any further questions by emailing us to customerservice@curveez.com
Once we receive your products and process your request, we'll make sure to refund you as soon as possible!
Depending on the payment method you used, it may take 5 to 7 business days for the refund to appear on your account statement. We'll credit the original cost of the returned item back to the card you used during the transaction.
If you requested an exchange, we'll send your new order via standard shipping, so keep an eye out for it.
Please note that we only refund the cost of the product and not the original shipping, cost for the return label, and handling fees.
If you have any questions or concerns, don't hesitate to reach out to us via email to customerservice@curveez.com.
We're always here to help!
We want you to be completely satisfied with your purchase, and we are happy to offer refunds or exchanges under certain conditions. To make sure that your return is processed without any issues, please follow the guidelines below:
- The products you're returning should be in their original condition, unworn, unwashed, and with all tags and liners attached.
- Please make sure that there are no stains or animal hair on the items you're returning.
We kindly ask that you keep the following points in mind:
1. While trying on your purchase for the first time, please wear underwear to help keep the products in their original condition.
2. You have 72 hours from the day and time you received your order to inspect the products and ensure that they have been delivered in perfect condition. If you find any damage to the fabric, please let us know right away by emailing us at customerservice@curveez.com. If you return the product for a refund or exchange and we find that the product is damaged, we won't be able to accept the return, and it will be canceled without any further action.
3. Return Labels
We only cover the cost of return labels in the following cases:
A. We received an email from you at customerservice@curveez.com stating that the product you received is damaged. Our customer service team will investigate the issue before sending you a return label.
B. You notified us via email at customerservice@curveez.com that you received a product that was not part of your original order. In such cases, our customer service team will investigate the issue and send you a return label.
4. We're sorry, but we're unable to accept returns from international customers.
5. We're happy to accept returns for Curveez items purchased only from our site, www.curveez.com.
If you have any questions or concerns, please don't hesitate to reach out to us via email to customerservice@curveez.com. We're here to help you and ensure that you have a positive shopping experience.
- Panties and face masks for hygienic reasons
- Gels and creams
- Products marked Final Sale and in Clearance
- Free gifts and promotional items with retail value
Hey there! We want to make sure you have all the information you need about returns. Please keep in mind that we cannot refund original shipping and handling fees or the cost of return labels. However, we do cover the cost of return labels in the following cases:
A. We received an email from you at customerservice@curveez.com stating that the product you received is damaged. Our customer service team will investigate the issue before sending you a return label.
B. You notified us via email at customerservice@curveez.com that you received a product that was not part of your original order. In such cases, our customer service team will investigate the issue and send you a return label.
